We understand that undertaking a construction project can be a very daunting prospect.

Whether it’s residential or commercial, the risks of not having the right construction company on you side can be significant. We also appreciate that there are many construction companies that promise the earth in order to win a contract, but when it comes to delivering what they have promised, it can be a whole different story. That’s where VATEL is different, our focus is completely on you, and everything we do, is built around that.

Customer satisfaction goes beyond achieving what’s expected, being on time and within budget and so here are 4 other reasons why VATEL stands out:

1. Customer care and service
Every point of interaction you have with VATEL is taken into consideration. That means ease of access to information and a strong team who are available to talk through any concerns or questions. Paying close attention to how our customers feel about us helps our business. Company awareness and good reputation play a huge part in securing future business, and we believe that by building a good relationship with customers, they’re more likely to provide feedback and recommendations, which is where most of our work comes from.

2. Frequent communication
Keeping you up to date with what’s going on, answering any questions you might have, making sure you have a clear idea of delivery dates and schedule, which means you’ll also be aware of potential setbacks. We keep the dialogue between ourselves and you honest and regular. If you’re unable to speak to us directly at any time, we ensure that other members of our team are fully briefed on the current status of the project.

3. Punctuality
By careful preparation in the early stages we provide genuine anticipated completion dates that allow for snags, so hopefully not running behind schedule. Through experience and having a strong supply chain we can take into consideration how the weather may have an impact or any potential supply changes which could affect our key suppliers.

4. Quality
Quality doesn’t happen by accident. It’s about thorough and rigorous control. It’s also the result of a series of decisions, care and craftsmanship. It usually represents the cumulative effect of individual actions, all of which must be supported by a culture committed to ensuring the final quality of the project meets or exceeds expectations. Paying close attention to how our customers feel about us helps our business. Company awareness and good reputation play a huge part in securing future business, and we believe that by building a good relationship with customers, they’re more likely to provide feedback and recommendations, which is where most of our work comes from.